Hans & Hans UG, operates an online shop at www.maudmaxime.com (the “Website”). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing
The purchase contract is concluded with Hans & Hans UG.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of your order takes place by e-mail immediately after sending the order.
When the contract is concluded with us depends on the method of payment chosen by you:
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. After placing the order you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This will conclude the contract with us.
Storage of contract data
We save the text of the contract and send you the order data and our general terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.
Terms of delivery
In addition to the indicated product prices there are shipping costs. You can find out more about the shipping costs in the offers.
We deliver only in the dispatch way. A self-collection of the product is unfortunately not possible.
We do not deliver to packing stations.
The following payment methods are available to you in our shop:
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the payment method PayPal, you have to be registered there in order to pay the invoice amount, or you have to register first and legitimize with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the ordering process.
If you have chosen the credit card payment method, you don’t have to be registered at PayPal to pay the invoice amount. The payment transaction will be executed by your credit card company upon PayPal’s request immediately after confirmation of the payment order and your legitimation as the legitimate cardholder and your card will be debited. You will receive further information during the ordering process.
If you have chosen the direct debit payment method, you don’t have to be registered at PayPal to pay the invoice amount. With confirmation of the payment order you give PayPal a direct debit mandate. PayPal will inform you about the date of the debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further information during the ordering process.
Your order will be shipped after receipt of payment.
Retention of title
The goods remain our property until full payment has been made.
Warranties and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply. In the case of used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. The aforementioned restrictions and shortening of deadlines shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents –
- in the event of injury to life, body or health
- in the event of wilful or grossly negligent breach of duty as well as fraudulent intent
- in the event of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations)
- within the framework of a guarantee promise, insofar as agreed or
- insofar as the scope of application of the Product Liability Act has been opened up. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: Telephone and e-mail
For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always have unlimited liability
- in the event of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty
- in the event of promises of guarantee, if agreed, or –
- if the scope of application of the Product Liability Act has been opened up.
In the event of a breach of material contractual obligations, the performance of which is essential for the proper performance of the contract and on the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
Settlement of disputes
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are not obliged or prepared to participate in a dispute settlement procedure before a consumer arbitration body.